SUNSUPER Error unable to pay

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SUNSUPER Error unable to pay

Afternoon, has anyone had any issues with paying super to SUNSUPER ABN 98503137921.
I keep getting an error when trying to pay August Super payments. RED CROSS appears.
I have checked all details only thing that appears different is the SPIN NUMBER.
In MYOB it has the SPIN/USI as both entered into the card file automatically. We have contacted Sunsuper direct and they have advised they would suggest removing the SPIN number as they do not use one anymore. I seem to not have access to remove the number as the field is greyed out. Any suggestions. 

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: SUNSUPER Error unable to pay

Hi @Jannika

 

Thank you for your post. If you hover over the red cross that appears, there should be a description listed. Can you please confirm what the description of this error is ?

Cheers,
Melisa

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