Setting up second user STP on MYOB AR 2020.2 Server Edition

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Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi Team,

Some background information before the question: We are a tax company with 2 users. Using MYOB AR 2020.2 Server Edition (upgrading regularly). Server and MYOB login are seperate but client file login is single.

 

Here is the question: Server user admin has set up the STP for clients, and running with no problem. When we try to set up from the employee user the configuration page does not display. No error nothing. Just page does not load. It is not solved when we change the MYOB login user. How to sort it out please?

Thanks in advance,

 

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Re: Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi @CengizSahin

 

Thank you for your post and apologies for the delay in our response. So I can take a look into this for you can you please provide a screenshot of what happens when they try to set up Payroll reporting ?

Cheers,
Melisa

MYOB Community Support

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Re: Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi Melisa,

Thank you for taking the case over.

Please find the attached .docx file which have screen shots of the case.

Please do not hesitate to contact for more information.

Regards,

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Re: Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi @CengizSahin

 

Thank you for the screenshots. If the payroll reporting centre appears for the admin user but not yourself, you may need to add yourself a declarer. Our help article Add a declarer for Single Touch Payroll reporting has instructions on how to set yourself up. 

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

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Re: Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi, @Melisa_D 

Please be informed private message to you sent with a screen shot.

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Re: Setting up second user STP on MYOB AR 2020.2 Server Edition

Solution applied as advised by @Melisa_D :

If the Payroll reporting centre is blank you will need to go through the Connection Troubleshooting steps on this article, Single Touch Payroll (STP) Connection Troubleshooting Steps.  Please refer to the steps under heading If this happens in the middle of setting up STP (Click to expend). 

https://community.myob.com/t5/Tips-and-Tricks/Single-Touch-Payroll-STP-Connection-Troubleshooting-St...

 

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