Setup STP Reporting - Error message

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Setup STP Reporting - Error message

 

Hi,

 

Trying to setup STP via payroll reporting and getting message 'Something's gone wrong and AccountRight needs to close.'

 

Tried restarting but didn't work.

 

Please help!

 

Company Serial Number last 4 digits: 1086

 

Company File ID: 3

 

Product: AccountRight Plus AU 2020.2.2

Build: 2020.2.23.9038

 

 

 

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MYOB Moderator
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Re: Setup STP Reporting - Error message

Hi @Parikh 

 

If you're getting this error while checking payroll details, then this can happen if Employment Type and Status has invalid codes used in card in program background.

 

In order to find the affected cards, export out employee cards using the Import/export assistant and open the file in excel.

 

Open the cards with invalid codes for Employment category to another option in the drop down menu and back, repeat this for the status.

 

 

This will refresh the correct cards in the background.


However, if it doesn't fix the issue, please attach the diagnostic log so we can investigate the issue further.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Setup STP Reporting - Error message

Hi Komal,

 

I have uploaded the error log. Can you please have a look and help.

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Re: Setup STP Reporting - Error message

Hi @Parikh 

 

This error message requires a script to be run on your file, please log out of the file and confirm so I can organise it. It should only take about 2-3 minutes. 

Kind regards,
Komal

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Re: Setup STP Reporting - Error message

Hi Komal,

 

I have logged out of that file. you can proceed.

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MYOB Moderator
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Re: Setup STP Reporting - Error message

Hi @Parikh 

 

The scripts have been run. Can you please logon and confirm if it's working now. 

Kind regards,
Komal

MYOB Community Support

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Re: Setup STP Reporting - Error message

Thanks Komal. This has worked. Appreciate all your help.

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