Something's gone wrong and AccountRight needs to close - Payment summaries

Highlighted
Contributing User Berniece
6 Posts
Contributing User
Berniece
Contributing User

6Posts

2Kudos

0Solutions

Solved: Go to Solution

Something's gone wrong and AccountRight needs to close - Payment summaries

Hi,

 

I can run payment summaries as this code keeps coming up:

Code:

System.NullReferenceException

 

 

Message:

Object reference not set to an instance of an object.

 

 

Stack Trace

----------------------------------------

1 : System.NullReferenceException

----------------------------------------

System.NullReferenceException: Object reference not set to an instance of an object.

   at MYOB.ARLive.UI.PaymentSummaries!0x0600037e!MYOB.ARLive.UI.PaymentSummaries.Controllers.PaymentSummaryController.ConstructUiEmployeePaymentSummaryList(IList`1 employeePaymentSummaries) +0x14c

7 REPLIES 7
MYOB Moderator Neil_M
2,000 Posts
MYOB Moderator
Neil_M
MYOB Moderator

11642Posts

1357Kudos

1634Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

HI @Berniece 

 

Out of curiosity, the file that this happens in, is it stored online or locally? For files stored online we do have a script that we can run on the online file to help resolve this. In contrast if the file is stored locally we can provide you with a hotfix tool to run over your files to resolve this issue

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User Berniece
6 Posts
Contributing User
Berniece
Contributing User

6Posts

2Kudos

0Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

Thankyou Neil as I am still having problems, our file is stored on a server. We have a payroll tomorrow so I really need this fixed today

MYOB Moderator Neil_M
2,000 Posts
MYOB Moderator
Neil_M
MYOB Moderator

11642Posts

1357Kudos

1634Solutions

Accepted Solution Solved

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

HI @Berniece 

 

One thing to check before we go down the path of a hotfix, for each employee card file entry are they set to Individual and have something entered in both the first and last name fields? If they didn’t in some cases that can produce similar errors to what you are seeing.

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User Berniece
6 Posts
Contributing User
Berniece
Contributing User

6Posts

2Kudos

0Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

Thankyou! Yes there had been a few employees set up as a Company not individuals

NarelleS
3 Posts
User
NarelleS

3Posts

0Kudos

0Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

I have the same problem.  Can you sned me a fix.  We have an online file.  The last 4 digits of our serial number are 2300.  The error message I receive is listed below;

AccountRight Application Error Report
=====================================
Application Version: 2019.2.22.2609
Application File Version: 2019.2.22.5066
Incident Id: 65bc88a5-7ff0-4a27-9c2a-15c448d67a71
Time: Monday, 8 July 2019 13:02

Code:
System.ArgumentException


Message:
An item with the same key has already been added.


Stack Trace
----------------------------------------
1 : System.ArgumentException
----------------------------------------
System.ArgumentException: An item with the same key has already been added.
at mscorlib!0x06000335!System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) +0x10
at mscorlib!0x06003922!System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) +0x81
at System.Core!0x06000b69!System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer) +0x41
at MYOB.ARLive.UI.PaymentSummaries!0x0600038c!MYOB.ARLive.UI.PaymentSummaries.Controllers.PaymentSummaryController.StoreFringeBenefitValues() +0x3f
at MYOB.ARLive.UI.PaymentSummaries!0x0600028f!MYOB.ARLive.UI.PaymentSummaries.Forms.PaymentSummaryReportableFringeBenefit.OnPageLeaving(PageLeavingEventArgs args) +0x5d
at Huxley.UI.Forms!0x06003208!MYOB.Huxley.UI.Forms.BaseForms.BaseViewWizard.OnCustomRight1Clicked(ButtonClickedArgs args) +0x12e
at Huxley.UI.Forms!0x06002e9e!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002e1b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnCustom1_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2
MODULE: MYOB.ARLive.UI.PaymentSummaries => MYOB.ARLive.UI.PaymentSummaries, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:582288dfc3c8479a8d513f5238fb0ad1; A:1
MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:787898cf30e74224a74eab3f03edf350; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

----------------------------------------

 

 

MYOB Moderator Gayathri
1,080 Posts
MYOB Moderator
Gayathri
MYOB Moderator

1081Posts

125Kudos

114Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

Hi @NarelleS,

 

Thank you for the post! Welcome to the MYOB Community Forum.  

 

Could you please confirm when you are getting this error? As I see that error you encounter is when there is a duplicate mapping in database background. This needs to go to the Data File Repair team.

 

If you can send a private message with the details:

  1. The serial number of the company file (Setup>>Company Information).
  2. Account Name
  3. Contact Email Address
  4. Phone Number
  5. Company File ID

Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

 

If you have any further questions, please feel free to post again.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

JLD1
2 Posts
User
JLD1
User

2Posts

0Kudos

0Solutions

Re: Something's gone wrong and AccountRight needs to close - Payment summaries

Hi there, I have the same problem, which address do I send those details to?

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post