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June 2020 - last edited June 2020 by Steven_M
June 2020 - last edited June 2020 by Steven_M
Hi,
I am trying to set up STP one of my clients data file and i keep getting AccountRight Application Error "Something's gone wrong and AccountRight needs to close".
I have rebooted several times, cleared the cache on my pc, checked all payroll to ensure this has been assigned but when I click on payroll reporting for either check payroll details or connect to ATO i get this error.
I am using a pc wiht windows 10mbut have no issue with any other data file
below is the AccoutRight Application Error Report
AccountRight Application Error Report
=====================================
Application Version: 2020.2.23.8701
Application File Version: 2020.2.23.9038
Incident Id: 3d02920b-4a37-4cef-8813-9a63ede7071a
Time: Monday, 29 June 2020 10:28:25 PM
Code:
System.InvalidOperationException
Message:
Sequence contains no elements
Stack Trace
----------------------------------------
1 : System.InvalidOperationException
----------------------------------------
System.InvalidOperationException: Sequence contains no elements
at mscorlib!0x0600572b!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
....
If you could advise what other information is required to get this fixed would be appreciated.
Solved! Go to Solution.
June 2020
June 2020
Hi @PPP
Taking a look at the error log we may have to arrange for a script to be run over the company file. To arrange for that can you provide the following information:
June 2020
June 2020
Thanks for your promt reply
Company file is online MYOB version 2020.2.2
Last 4 digits of serial number 4357
File ID is 2
much appreciated
June 2020
June 2020
Hi @PPP
I've arranged for that necessary script to be run for you. Do ensure that you close down and reopen that file before attempting that process again.
Let us know how you get on and if you require further assistance
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