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Super Payment not recognizing employees (amended) AMP funds.

jenix
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Super Payment not recognizing employees (amended) AMP funds.

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds had been changed have been ommitted on 'Pay Super' therefore unable to pay into their superfund.  Need help to fix this. 

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Komal_S
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Re: Super Payment not recognizing employees (amended) AMP funds.

Hi @jenix 


Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

Kind regards,
Komal

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jenix
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Re: Super Payment not recognizing employees (amended) AMP funds.

Thanks for your help...just need to tick that box...aghhh Smiley Happy

 

sona1
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Re: Super Payment not recognizing employees (amended) AMP funds.

Have tried to lodge the super with the updated AMP super information and the pay super using Accountright has been ticked but still receiving an error message so I cannot submit the payment.

Komal_S
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Re: Super Payment not recognizing employees (amended) AMP funds.

Hi @sona1 


Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund. 

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Komal

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sona1
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Re: Super Payment not recognizing employees (amended) AMP funds.

Hi Komal_S

 

I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

jenix
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Re: Super Payment not recognizing employees (amended) AMP funds.

I noticed that the AMP Flexible Super changed to Signature Super (not AMP in front of it), if you select that fund, the USI & ABN will link.  I had an employee who's super memebrship number had changed. Check with the employee. You can go on https://secure.amp.com.au/ddc/public/ui/choiceoffund/ to check if the super fund membership number is valid.

 

Komal_S
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Re: Super Payment not recognizing employees (amended) AMP funds.

Hi @sona1 


Adding the super fund as per @jenix 's instructions should work. However, if you're still getting the same error message, reverse the superannuation payment, link the super fund to the employee's card, and then try processing the payment again. 

Kind regards,
Komal

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