Super payments_ Verification Code not working

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JoZhou
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Super payments_ Verification Code not working

Hi 

 

We have set up a new entity with super payments. But since we received the Super verification code ( xxxxxx) in the bank account last month (22-02-2021), the code never works in the the ""Sign up to pay super"Page for verification purpose. The error message is " Sorry, we're not ready to verify your bank accoutn at the moment, please try again later". Any idea why? The super payment works for my other entities. 

 

Jo

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Komal_S
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Re: Super payments_ Verification Code not working

Hi @JoZhou 


So we can check the status on our end, can you please confirm the last 4 digits of your serial number and the name of the business for which you're getting this error. 

Kind regards,
Komal

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JoZhou
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Re: Super payments_ Verification Code not working

Hi Komal

 

The last four digit is 5130.

 

Regards

 

Jo

Komal_S
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Re: Super payments_ Verification Code not working

Hi @JoZhou 
 

I would also need the company name as there are three files on this serial number. 

Kind regards,
Komal

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JoZhou
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Re: Super payments_ Verification Code not working

Hi

KCU GROUP PTY LTD

 

regards

 

Jo

Komal_S
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Accepted Solution Solved

Re: Super payments_ Verification Code not working

Hi @JoZhou 

 

Thanks for confirming that. Your bank account was already verified and we have manually updated the settings from our end. Please try paying super for that file and let us know how you go on. 

Kind regards,
Komal

MYOB Community Support

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