Superannuation Employee Member Number Change

[HenryMilanovic]

New Employee did not provide their Super Member number until after their first pay.

I had processed their first pay with a dummy member number.

Employee provided their correct member number prior to their second pay. Card updated to the correct member number.

Now time to pay super but the first pay for the employee is in error. None of the other pays are in error. The error advises I need to update the correct super member number for the employee. 

The card is now correct, and checked.

How do I amend that one payroll record for the correct super member number?

[Komal_S]

Hi @HenryMilanovic 

If the member number in the employee card is correct, it should apply to all the pays including the previous ones, therefore, you should not be getting this error. That said, it is also possible that the error is related to the current member number in the card and so we can confirm that, can you send us your employee's member number, super fund name, and USI number by a Private Message.

[HenryMilanovic]

Before I do that here is a snip of the Pay Superannuation Screen.. Refer attached PDF.

First pay on the 8/12 is in error. Subsequent Pay on the 22/12 is not in error.

I updated the Super Memeber number to the correct number prior to the second pay run.

Can I assume the second pay has no issue, but the first is locked? Maybe because of STP?

Hope this avoids having to provide employee member number.

Tahnks Henry.

[Komal_S]

Hi @HenryMilanovic 

STP should not impact the super transactions that are yet to be processed and these errors mostly refer to the employee record and not necessarily the date of the payrun. If you hover over the red cross next to the employee name, it should give the exact error message and if it's the regarding member number, please give us the details requested earlier so we can verify everything from our end. 

[HenryMilanovic]

Thanks.

The confirmation that the Super Member number quoted, by the new employee, was incorrect, and providing the required correction has resolved the issue.

Is there any way for me to check quoted member numbers in future?

Regards 

[Komal_S]

Hi @HenryMilanovic 

The member number rules for some common funds are given as follows and you can refer to this table in order to ensure that the member numbers provided are correct:

Member number rules
Colonial
SPIN	USI	ABN	Product Name	Rule
				Member # Prefix must be:
FSF0172AU	FSF0172AU	88854638840	COLONIAL FIRST STATE ROLLOVER & SUPERANNUATION FUND	'060'
FSF0217AU	FSF0217AU	26458298557	CFS FIRST CHOICE PERSONAL SUPER	'010'
FSF0361AU	FSF0361AU	26458298557	CFS FIRST CHOICE EMPLOYER SUPER-EMPLOYER SUPERANNUATION FUND	'065'
FSF0511AU	FSF0511AU	26458298557	COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER	'011'

Feel free to reach out should you have any other queries.