Superannuation Employee details incorrect

[Clifton3213]

I process our Superannuation on a monthly basis.  This month an error occurred "Whoops something went wrong" The Super details for employee X are invalid.

I have been paying this Employee for the last six years and have not had a problem. There has not been a change of details on his card.

How do I fix this problem?  I rang the Support number listed but there was a hour wait.

regards

Val

[Tracey_H · Accepted solution]

Hi @Clifton3213 

Sorry to hear you are experiencing this. When a pay super payment is being processed, AccountRight runs a number of validation checks on the different relevant information for the superannuation payment. If one of the checks fails it gets highlighted by a red X beside the relevant area on the screen. If you click on another contribution by the same employee, it should highlight the same area.

If one of these validation checks fails, its worth double checking that particular area to ensure that the information contained within it is correct. Even if you haven’t made any changes to the information, the fund may have changed the format of the membership number or made other changes causing the information that previously worked to now be invalid.

Please do let me know if continue to have problems with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.