Superannuation Processing Payment - paid via bank

[TrezC]

I have a Superannuation payment processed 16/06, deducted from Bank 17/06 but still showing Processing Payment in MYOB.  We have 1 new Employee but I have checked all Superannuation entries as correct. 

Please advise how to clear this.

[Sam_R]

Hi @TrezC,

Thank you for your post. 

Generally speaking, super payments take around 5 business days to process, however, it can sometimes take up to 10 business days.

Please feel free to send me a private message with the below details if the status doesn't update after that time. 

• Serial number
• Business name
• Your name + Email 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[LesleyWA]

I have the same problem with my Superannuation I have 4 superannuation payments made through MYOB clearing that are still processing payment. The dates lodged and paid are

5/5/2022

1/06/2022

29/06/22 x 2

[Sam_R]

Hi @LesleyWA,

Thanks for your post.

If you haven't already, could you please open your 'Manage Payments' window and press the green refresh icon to see if the status updates for these payments?