Superannuation not deducted

GLAccounts
Experienced User
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Experienced User
Experienced User

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Superannuation not deducted

I paid our July to September suerannuation through Payroll/Liabilities back on the 26th of October the same way I always do, but the money has still not been taken from our allocated account yet.  I am receiving emails from super funds saying I have not paid our employees super for that quarter.  Its showing as paid in MYOB but MYOB have not processed the payment on their end.  How can I fix this?

3 REPLIES 3
Tracey_H
MYOB Moderator
5,147 Posts
MYOB Moderator
MYOB Moderator

5,147Posts

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807Solutions

Re: Superannuation not deducted

Hi @GLAccounts 

 

Thanks for your post. I would recommend going to Payroll>>Manage Payments and checking the status of that payment. This help article explains each status and how to make any corrections: Authorise and review super payments

 

Please do let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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GLAccounts
Experienced User
19 Posts
Experienced User
Experienced User

19Posts

1Kudos

0Solutions

Re: Superannuation not deducted

Tracey, I went into Manage Payments and it says it has been authorised and status is Completed.  The money has still not been taken out of our account.  This was done back in October.

Tracey_H
MYOB Moderator
5,147 Posts
MYOB Moderator
MYOB Moderator

5,147Posts

735Kudos

807Solutions

Re: Superannuation not deducted

Hi @GLAccounts 

 

Can you please send me a private message with the following information:

 

  • serial number (Setup>>Company information)
  • Company file ID (Help>>About MYOB AccountRight)
  • business name
  • primary contact name
  • primary email address
  • super payment date and amount

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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