Superfund details invalid when accepted previously

[Maria6062]

When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment:  The superfund details entered for .... are invalid..." We have not made any changes to the details for our two employees and their super payments were made in previous months without any issues.  We note that the difference between them and others is that they do not have a "Registerd Name".  The superannuation funds are: Asgard Elements Super Account 90194410365503/90 194 410 365 and Suncorp Brighter Super & Everyday Super 98350952022123/98 350 952 022.  Both are not appearing on the Registered Name drop down list?

[Komal_S]

Hi @Maria6062 

Our teams are aware of this error when trying to pay super for Asgard and Suncorp super funds and are working on getting the correct details updated in the software. You will be notified once it's done.

Thank you for your patience in the meanwhile.

[DC26]

How long will it be until the issue is resolved?

[Komal_S]

Hi @DC26 

I don't have an ETA at this stage but our teams are working on this at the highest priority and will update you as soon as it's fixed. 

[IMPNSW]

Hi,

It is also AMP Portfolio.

Regards

Regina

[IMPNSW]

Thanks Komol_S,

Portfoliocare Super Service - Personal Account

USI:   92381911598010

ABN:  92 381 911 598

Regards

Regina

[IMPNSW]

Portfoliocare Super Service - Personal Account

USI:   92381911598010

ABN:  92 381 911 598

Thank you

[Komal_S]

Hi @IMPNSW 

Thanks for confirming. The AMP Portfolio fund is already available under the following details in the software:

The Portfoliocare Super Service - Personal Account fund will be updated correctly in the software tomorrow. Let me know if you have further questions on this.

[CoopsM]

Hi @Komal_S 

As of yesterday the following two super funds are coming up as invalid and are no longer registered -

Australian Catholic Superannuation and Retirement Fund

USI 24680629023111

ABN 24 680 629 023

Perpetual WealthFocus

USI  PER0068AU

ABN 41 772 007 500

I would appreciate you looking into these funds too please.

Thanks

[Komal_S · Accepted solution]

Hi everyone

All these funds have been added back to the list. Please restart your software and you should be able to make payments for them.

Let me know how you go on.