System.InvalidOperationException

[PPP]

Setting up payroll for an client I have been using MYOB for over 20 years but have not used payroll on MYOB as company has always done this themselves manually.  Finally convinced them we must use MYOB 

When I go into the Payroll Reporting and select :Check Payroll Details or Payroll Reporting Centre" MYOB Crashes.  I thought maybe the payroll categories need assinging so did that for all tabs, checked all had been assinged to a ATO reportable Category.

Then Tried again to select eihter "Check Payroll Details and Payroll Reporting Centre" MYOB crashes.

Code:

Unknown (0)

Message:

 (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) (this is when I try to select Check Payroll Details)

Code:

System.InvalidOperationException

Message:

Sequence contains no elements (This is when I select Payroll Reporting Centre)

really need to sort out as need to process STP for the last 2 weeks

[Steven_M]

Hi @PPP 

We may have to arrange for a script to be run over that company file. Before we do arrange for that can you provide a copy of the full error log. 

Also, in case, a script is required can you confirm the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[PPP]

Steven,

Company file is stored in the cloud

last 4 digits of serial number is 4357

company file id is 31

I did send this to MYOB 'accountrighterror@myob.com', but have ahd no response

let me know if there is any ohter information you require

below see full error log when selecting "Check Payroll Details Tab"

<<error log attached>>

[Steven_M · Accepted solution]

Hi @PPP 

Thank you for confirming that information

I've arranged for a script to be run over the company file for you. Can you close down and reopen that file before trying that process again.

Do let us know how you get on and if you require further assistance.

[PPP]

Thankyou Steven,

This worked and now much appreciated for your time