Taxable Payments Annual Report Time out

[Amdf]

Hello,

We keep getting a timeout error when trying to view taxable payments report in AccountRight 2020.2, i have done the timeout extension as per recommended but even after an hour it still times out, i have attached the log file as it appears that there is an error.

Please advise how to proceed as we desperately need this for tax purposes.

-Jesse

[Komal_S]

Hi @Amdf 

Upon investigation, it has been found out that the TPAR assistant is not working for some clients in AR2020.2, in both online and offline versions, and this has been escalated to the product development team who are working to find a fix as soon as possible.

In the meanwhile, please send us your serial number by a Private Message so we can update you when the fix is out.

We do apologise for the inconvenience caused due to it. 

[AlNotSteve]

Hi,

Can you please add me to your notifications on this as I'm also experiencing this issue?

Thanks.

[Komal_S]

Hi @AlNotSteve 

Yes, please send me your serial number by a Private Message and I will do that.

[FraserK]

has this been fixed? This report is due the 28th August

[Jesh_D]

Hi @FraserK , @Amdf  and @AlNotSteve 

Thank you all for your patience on this matter. 

We have an update from our team on this matter which you can read here. This is a comprehensive response to what has occurred and when the issue is looking at being resolved. Let me know if you have any questions.

[Keith_Burns]

Hello,

We are experiencing the same issue, how do we get around this now to do our report?

[AlNotSteve]

Hi,

Any update on this?

[Neil_M]

Hi @Keith_Burns & @AlNotSteve 

I recommend reading the response by Hayden on this thread which contains all of the up to date information on this issue

[Jesh_D]

Hi @Amdf , @AlNotSteve , @Keith_Burns  and @FraserK 

We have some great news for our clients today: AccountRight 2020.3 is now available on my.myob!

In this release, we’ve resolved the timeout errors that most of our clients were experiencing when attempting to run the Taxable Payments Annual Report. Watch out for the 2020.3 release notes by subscribing to the AccountRight Blog.

We’d like to thank you all for being patient with us as we have worked hard to get this release of AccountRight 2020.3 to you to ensure you can get your Taxable Payments Annual Report in by the 28^th. Please do let us know if you have any questions.