Time Capture Options Missing

[MarkGlenn]

I am trying to set up a location in MYOB Teams for the first time. I am not able to choose any other options for Time Capture other that Timesheets. I would like to choose Real time clock on, clock off . Can you please assist?

[Melisa_D]

Hi @MarkGlenn, 

Thank you for your post. If your still experiencing this, can you please log out of MYOB Team/AccountRight > Clear your AccountRight cache > Sign back into AccountRight > Once signed in, can you please attempt to create a location with the required time capture. Does this work ?

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[MarkGlenn]

Hi Melisa, Thank you but it didn't work unfortunately. Any other thoughts?

[Melisa_D]

Hi @MarkGlenn, 

Sorry to hear that didn't work, can you please confirm if your administrator on the account ? If so, can I please confirm if your email address has been entered in the following places within the file:

• Company information window, this can be found by going to Set up > Company information. In here your email address should be entered. 
• In your user access role set up this should have the same email address within the Company information window, you can check this by going to Set up > User access > Select your user name. 
• Also, your employee card file needs to have the same email address as the company information window and user access window.

Please do let me know how you go. 

[MarkGlenn]

Hi Melisa,

sorry - no good either. Do you think it is because I have a legacy user that I don't use? My access is MGlenn which I have admin rights for as well.

[Melisa_D]

Hi @MarkGlenn, 

Can you please send me a private message with a screenshot of your user access set up for user name MGlenn. 

[MarkGlenn]

Hi,

MYOB instructions say: 

1. In the MYOB Team admin portal, click the Locations tab.
2. Click a location.
3. Click the approving manager.
4. From the Select employee list, choose an employee to assign to the approving manager.
5. Click Add.
6. Repeat from step 4 for all employees you want to assign.
7. Click Add and invite. The selected employees will be sent an email with a link to download the MYOB Team mobile app.

On point 4, I only have the "select an approving manager" option and not the select employee list. I had already set up an approving manager. Have I missed something?

[Melisa_D]

Hi @MarkGlenn, 

So I can take a look into this for you can you please send me a screenshot of this step via private message. 

[MarkGlenn]

Hi Melisa, Sorry to take so long to reply. Please see attached...

[Komal_S · Accepted solution]

Hi @MarkGlenn 

If you're still experiencing issues with this one, can you please confirm if those employees were added successfully on Step number 2 as per instructions on Getting started with MYOB Team help article. Ideally, if the employees are invited to the file and added, you should be able to add them under the approving manager by following the given steps :

1. Click the approving manager ( Instead of clicking on the tick box next to Mark Glenn, what happens when you click on his name, do you then get the option to select employees) ?
2. From the Select employee list, choose an employee to assign to the approving manager.
3. Click Add.

If it doesn't work, delete the location, re-enter it and start the process again as that should work.