Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
October 2019
October 2019
My client who has registered for STP is unable to report their weekly reports through MYOB.
once the payroll has been processed MYOB is not prompting her to declare the STP report which should happen automatically.
I have spoken to the ATO twice now and they have the correct id number etc .
I am able to manually send the reports but is there a reason why the declaration wouldnt pick up after the payroll is processed??
Solved! Go to Solution.
October 2019
October 2019
Hi @KristyH
When your client opens Process Payroll do they have the Payroll Reporting Ready To Go image? If not, I suspect that they have not been added as a declarer.
I'll give you the support note link, Add a declarer for STP, in case this is the issue.
Let me know how you go
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
1
|
154
|
|||
41
|
3132
|
|||
1
|
591
|
|||
33
|
1507
|
|||
1
|
363
|