Unable to access certain employee card files

Highlighted
Contributing Cover User WIP6210
9 Posts
Contributing Cover User
Australia
Contributing Cover User

9Posts

0Kudos

0Solutions

Solved: Go to Solution

Unable to access certain employee card files

Good morning

My client is unable to open 2 employees card files and this is the error script, i have seen that this was resolved on a previous query by MYOB running a script?

Thanks 

Megan

 

AccountRight Application Error Report
=====================================
Application Version: 2019.1.22.366
Application File Version: 2019.1.22.366
Incident Id: 7318fe68-2b21-4293-a8d1-f15850d27b62
Time: Wednesday, 8 May 2019 8:41:09 AM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2188

5 REPLIES 5
MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,166Posts

4,271Kudos

0Solutions

Re: Unable to access certain employee card files

Hi @WIP6210 

 

We would need to look at running a script over that company file. So we can do that can arrange for that to occur can you confirm the following information:


Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User WIP6210
9 Posts
Contributing Cover User
Australia
Contributing Cover User

9Posts

0Kudos

0Solutions

Re: Unable to access certain employee card files

Thanks Steve

The file is online

5910

11

Ill advise the client of the action you will take so they are aware. Will they need to be out of the file?

Regards

Megan

MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,166Posts

4,271Kudos

0Solutions

Accepted Solution Solved

Re: Unable to access certain employee card files

Hi @WIP6210 


Thank you for confirming that information

 

I've run the necessary script over the company file for you. This should allow you to open those employee cards.

 

Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

 

  • Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
  • If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

 

Let us know how you get on and if you require further assistance with this issue

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User WIP6210
9 Posts
Contributing Cover User
Australia
Contributing Cover User

9Posts

0Kudos

0Solutions

Re: Unable to access certain employee card files

Yep working now thanks Steven.

Also do you know if this will ever be fixed as i beleive it is an ongoing issue and i cant see why you wouldnt be able to update whilst in the pay run especially when they have up to 90 staff to do a pay run for.

Thanks for you assistance Smiley Happy

Regards

Megan

MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,166Posts

4,271Kudos

0Solutions

Re: Unable to access certain employee card files

Hi @WIP6210 

 

It has been something that we have raised with the required team and are still awaiting a resolution for. As indicated in my previous post on this thread we do recommend following the process outlined where possible to limit the chances of this message occurring.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post