Unable to add employee into MYOB TEAM

[accountsamaris]

Hi, team

We couldn't add one new employee into MYOB TEAM today. We have done the others last week properly.

Please help with this issure.

Thanks

[Melisa_D · Accepted solution]

Hi @accountsamaris, 

Thank you for your post. This has been raised with our product teams who are currently investigating, as soon as I get an update on this I will update you via this post. 

Please do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Melisa_D]

Hi @accountsamaris, 

Thank you for your patience, this incident has now been resolved. If you do have any further troubles please do let me know. 

[BBC141]

Hi

what was the solution to this as I am experiencing the same issue.

We had to create and employee which we can see but although we can see it and tick the employee it will not add to our employee list - and this employee is our authorising manager so we need to be able to select them!

[Melisa_D]

Hi @BBC141, 

Thanks for your post and welcome to the Community Forum ! Can you try going to team.myob.com via a different browser, once signed in can you add the employee ?

If you can't, can you please confirm if the employees card file is set up as per our help article Getting started with MYOB Team under heading step 1. Check your company file setup. 

Do let me know how you go. 

[CSMK]

I am having the same issue, but non of the suggested has helped. I tried calling MYOB and after being on hold for 1.5 hours i was hung up on. I need this resolved but do not have time to be on hold for so long. 

[Melisa_D]

Hi @CSMK, 

Sorry to hear about this. Can you please confirm if you're still experiencing this ? If you are, can you please provide a screenshot of what appears when you attempt to add the employee.