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Unable to connect to Payroll Reporting centre

AccountsHughes
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Unable to connect to Payroll Reporting centre

After processing payroll on Wednesday 14 September I have been unable to upload to ATO through the Payroll Reporting Centre. I get the large pink spinning wheel and then an error message "something went wrong at our end please try again later".

I have:

uploaded new software 2022.8 today,

turned on /off numerous times since Wednesday,

called help desk twice (cut off twice), and

I'm not having any other internet issues.

I use a desktop system and have successfully connected to upload payroll details for the last 18 months or so.

 

Any ideas on how to encourage a fix by MYOB?

26 REPLIES 26
ChrisMYOB
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Re: Unable to connect to Payroll Reporting centre

Hello @AccountsHughes 

 

Thank you for your post.

 

If you're connected to the internet, you should be able to access the STP reporting centre without any issues.

But if you see this message, it can mean:

  • you're not connected to the internet
  • your internet connection isn't stable
  • your computer needs updating.

 

I'd make sure your internet connection is fine and try again. If you're still having trouble, you might need to install a Microsoft security update on your computer. To install the required update, can follow this Microsoft support article.

 

Please let me know how you go.

Kind regards,
Chris

MYOB Community Support

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SanjayPandit
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Re: Unable to connect to Payroll Reporting centre

I am having this issue ever since I have opened the updated file.It is not connecting to the Payroll reporting Centre and keeps giving a message " something went wrong at our end, Sorry about that, you'll have to come back and try again later".

Request your assistance with this.

 

Regards,

 

Sanjay

 

 

Myob_Error.jpg
pump
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Re: Unable to connect to Payroll Reporting centre

Hi Chris,

 

I am having the same issue, none of the suggestions are applicable.

 

Appreciate a resolution on this one please.

 

Thanks Judi

Tuscani
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Re: Unable to connect to Payroll Reporting centre

I am getting the same thing ever since I have updated to 2022.8. I need an answe


@AccountsHughes wrote:

After processing payroll on Wednesday 14 September I have been unable to upload to ATO through the Payroll Reporting Centre. I get the large pink spinning wheel and then an error message "something went wrong at our end please try again later".

I have:

uploaded new software 2022.8 today,

turned on /off numerous times since Wednesday,

called help desk twice (cut off twice), and

I'm not having any other internet issues.

I use a desktop system and have successfully connected to upload payroll details for the last 18 months or so.

 

Any ideas on how to encourage a fix by MYOB?



r to be able to send wages through to the ato

Tuscani
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Re: Unable to connect to Payroll Reporting centre

Hi Chris

I can't connect to Payroll Reporting Centre either, this has happened ever since I updated to 2022.8. I have tried everything that has been suggested. So MYOB need to find a fix for this. I have never had trouble with any updates before just the last one. Please advise how this can be fixed please.

Regards

Liz

Mary20
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Re: Unable to connect to Payroll Reporting centre

I am also having the same issues with payroll reporting.  Please MYOB advise on how this can be rectified.

 

Thank you

ChrisMYOB
MYOB Moderator
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MYOB Moderator
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Accepted Solution Solved

Re: Unable to connect to Payroll Reporting centre

Hello everyone

You should be able to log in using the web browser version of AccountRight at app.myob.com in your Google Chrome browser. This should allow you to get in and lodge the payroll.

Our team is aware of this issue and is looking at resolving this issue. 

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Mary20
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Re: Unable to connect to Payroll Reporting centre

Thank you - have been able to lodge payroll via web browser version

OrionComp
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Re: Unable to connect to Payroll Reporting centre

When will this issue be resovled?  We are also experiencing the same issue.

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