Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
April 2022
April 2022
I am unable to open one employee card. Keep getting error "Somethings gone wrong Accountright needs to close". Looking at previous support posts, it appears a script will need to be run on our file?
Please Help
AD
Solved! Go to Solution.
April 2022
April 2022
Hi @BPA,
Thank you for your post.
So that we can assist with this, could you please provide the last 4-digits of your Serial number + Company File ID number? (Help > About MYOB AccountRight > Company File ID:__?)
April 2022
April 2022
Hi Sam,
The last 4 digit s are 0337 and the COmpany file ID is #47
Regards
Andrea
April 2022
April 2022
Hi Andrea (@BPA),
Thanks for confirming your details.
I have just run the script over your file, so you should now be able to open your employee cards successfully.
Let us know if the issue persists.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
April 2022
April 2022
Hi Sam,
It's still doing it.
The file I am using is not on line, would that be why it didn't work?
Andrea
April 2022
April 2022
Hi @BPA,
Thanks for letting me know.
On your account, I can see that company file #47 is reflected as 'Online'. Is this issue occurring on a backup of that file, and you've restored it offline?
April 2022
April 2022
Yes, we work off line daily.
We needed to upload the file on-line when there was another issue.
Shall I put the file I am working on, on-line?
Andrea
April 2022
April 2022
Hi @BPA,
Okay no worries, I can provide troubleshooting steps for offline files too!
Could you confirm if you have the PC or Server edition of AccountRight installed?
April 2022
April 2022
Great, we have the SERVER edition installed.
April 2022
April 2022
Hi @BPA,
Thanks for confirming that.
I would first advise taking a 'back-up' of the file before running the below tool.
Running the HotFix Tool:
Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.
Let me know how you get on and if you require further assistance.
41
|
2548
|
|||
4
|
584
|
|||
31
|
1366
|
|||
1
|
283
|
|||
9
|
504
|