Unable to process payroll for July 2020

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Re: Unable to process payroll for July 2020

Hi @Markg2  @SarahJB 

 

As requested in your previous posts on this thread, you were looking for a workable solution to your enquiry. This is why I have mentioned moving your file locally and updating the system date. While this is not recommended by MYOB this has worked for some clients. It is up to the user as to whether they wish to use that workaround.

 

From a product point of view, those pays will be able to be processed from 01/07/2020. There will be no update available for this payroll year, however, we've passed on the comments to see if about changes for the next payroll year.


Updating the system date can have impacts on the confirmation, two-factor authentication and date defaults for transactions within the software.

Kind regards,
Steven

MYOB Community Support

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Processing payroll prior to July 1

Just read all the posts regarding not being able to process pays until 1 July, totally outrageous as l have the same issue with my staff being paid on the 1st July. This is so inconvenient, how much do we pay for this subscription, certainly not making life easier for business. Whom was the jerk that came up with this idea, obvioulsy not someone in a payroll capacity.

 

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Re: Payroll error - only enter pays for current or previous financial year

I certainly wouldn't be processing them dated today, to amend later, when it all runs through STP. They will just have to be done on Wednesday, and hopefully that works well! Should only be a one off issue 

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Re: Payroll error - only enter pays for current or previous financial year

@Trishcif we do that people won't receive their pays on-time, that's not an option any finance function should be ok with. Some people will have scheduled commitments

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Re: Unable to process payroll for July 2020

Suggestion to run pays before hand:

Process Payroll in Myob with Payment date 30/6

enter pays, do not hit record. Instead view and PRINT the report from "Preview Pay Details" button.

In your internet banking copy your previous payroll to capture everyones banking details 

Date 1/7 and amend payment amounts to match the report. 

Add in to bank payment any new employees if necessary.

Check your Bank payment equals total net pay on MYOB screen. 

Back out of MYOB payroll do not record or STP etc.

On 1/7 use printed detail report to enter the pays and record/STP etc as usual. Ensure net pays equal what was paid Smiley Happy

When going to Prepare electronic payment - go to save the file but dont upload to the bank. 

 

 

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Re: Payroll error - only enter pays for current or previous financial year

@Steven_MCan you please reassure me that on Wednesday 1 July I will have NO ISSUE processing our payroll? And also, may I please have a DIRECT contact number to someone at MYOB for if I do?

When I was initially phoning through to MYOB support last week I was on hold for AGES! I have 1 day to process these pays as I am having a second authorised user come in from holidays to do this. It is bad enough that we have to wait until 1 July ... I don't want to be waiting on hold for hours if there are any issues.

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Re: Unable to process payroll for July 2020

@payrollersthat could be a workable option, thanks. Also looking at priority payments with the bank so we can guarantee payment same day if we hold off till Jul 1. Only danger is if something else goes wrong with this MYOB update on the day you're stuck

 

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Re: Unable to process payroll for July 2020

Would be really helpful if you updated this in your EOPY step by step guide - this is out of date and now not helpful at all!

Bronwyn Baird
Bcubed Management Consultants PL
0427 280 012
bronwyn@bcubed.com.au
CC since 2006
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Re: Potential Issue - MYOB's Removal of Payroll Rollover Function

@Steven_M- copying and pasting that same response is getting old ... at least pretend you have some idea of the inconvenience caused!

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Re: Payroll error - only enter pays for current or previous financial year

Hi @Catherine_M 

 

If you do have a payroll enquiry you are welcome to post these on this Forum. I'm sure the MYOB Community would be happy to assist with any enquires you do have.

 

We do have a dedicated board for AccountRight Payroll enquires see AccountRight: Staffing and payroll.

 

Kind regards,
Steven

MYOB Community Support

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