Unable to send payroll data to ATO

[Arul]

Hi,

I am unable to send payroll  data to the ATO and the error message is "Navigation to the webpage was canceled".

Pleae let me know if anyone have similar issue and possible solution.

Regards.

[Theresa_D · Accepted solution]

Hi @Arul 

Thank you for your post.  There have been a few other cases of this error message. We apologise for the inconvenience, we’re looking into the cause right now and realise how important it is to resolve it as quickly as possible.

I will let you know when there is a workaround or resolution. Thanks for your patience. 

[Arul]

Hi Thresa,

It is working now.

Thanks.

[Arul]

Hi Thresa,

It is not working today / now.

Regards.

[Theresa_D]

Hi @Arul 

Is it working now? There are no reported issues at the moment.  Please let me know how you are going with this. 

[Arul]

Hi Theresa,

I checked just now, it is not working.

Thanks.

[Theresa_D]

Hi @Arul 

Try following the help article Error: Navigation to the webpage was cancelled.  Do this and let me know that solves it.  Keep me posted! 

[Arul]

Hi Theresa,

Our IT Consultant could not find SOL64\SETUP in my PC. 

I have been using AccountRight.  The Atricle what you have sent for "Accountants Enterprise". Are they same and similar files need to be corrected.

Regards,

[Theresa_D]

Hi @Arul 

Apologies for the inconvenience, there are a few things we can try. Make sure to restart AR after trying each one.

Reset Internet Explorer Default Settings

Internet Options > Advanced > Restore Advanced Settings

Check Internet Explorer Settings:

Ensure Internet Explorer version is version 9 or higher.

Internet explorer settings > About Internet Explorer

If the version is 9 or higher try turning on the TLS 1.2 settings below. 

The following steps will turn on the TLS protocol, clients should talk to an IT support professional if they have any queries about their system security.

1. Open Internet Explorer
2. Go to Settings
3. Go to the Advanced Tab
4. Restore advanced settings
5. Scroll down near the bottom and select TLS 1.0, 1.1 and 1.2

Add as trusted Site:

1. Right-click on the blank spinning ATO webpage
   2. Select properties
   3. Update the trusted sites through IE options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add.

Try on another PC or accessing the file locally if stored on a server

Flush the DNS cache

1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).

2.In the search box, type cmd

3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.

4.At the flashing cursor, type ipconfig/flushdns

5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.

6.After the confirmation message has been displayed, close the command prompt window.

Make Internet Explorer the default internet browser

Internet Explorer Settings > Programs > Make Internet Explorer default browser

Enable Access Across Domains:

IE → IE options → Security → Trusted Sites → Custom Level → look for miscellaneous → Access across domains → Enable

If there is still an issue after trying all of these let me know.  I hope this helps! 

[Arul]

Hi Theresa,

We tried all but no sucess.

Thanks.