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Unable to view payroll details in payroll reporting centre

Sridevi
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Unable to view payroll details in payroll reporting centre

Dear team

 

Have posted August 2022 salary and got error that you have to report via payroll reporting centre. But am unable to view the payroll details in payroll reporting centre.

 

Also have passed one payroll entry in April 2022 date and it is also not showing in payroll reporting centre.

 

We need to report the payroll details to ATO via STP. Request you to do the needful. 

 

Thanks & Regards

 

K.Sridevi

3 REPLIES 3
Sam_R
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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451Solutions

Re: Unable to view payroll details in payroll reporting centre

Hi @Sridevi,

 

Thank you for your post. 

 

So that I can assist you further with this, could you please provide a screenshot of the error message you're getting? 

 

I will also leave some help articles below on STP that may be of assistance to you:

 

Do let me know how you with the above, and if you still have further queries. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Sridevi
4 Posts
User

4Posts

1Kudos

0Solutions

Re: Unable to view payroll details in payroll reporting centre

Hi Sam

 

Still we are having the same issue. We unable to view our payroll transaction in payroll reporting centre. We are using server edition and using in Desktop. We are not accounting MYOB in online/cloud. 

 

Can you please share the online URL to change our file into online. 

 

if we are selecting started in STP 2 it shows the attached Error. While selecting payroll reporting centre it shows something went wrong from our end.

 

Please help on this. 

 

If MYOB have any customer care number, please share overseas number to us.

 

Sridevi

 

 

Error.JPG
Sam_R
MYOB Moderator
2,904 Posts
MYOB Moderator
MYOB Moderator

2,904Posts

205Kudos

451Solutions

Re: Unable to view payroll details in payroll reporting centre

Hi @Sridevi,

 

Thanks for providing that information.

 

Please follow the below steps in order to file online:

 

 

Once the file has been uploaded online, you will be able to set up STP Phase 2 successfully.

 

If you need any further assistance with this, please do let me know. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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