User Access

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Contributing User
Contributing User

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User Access

I was invited to be a new user/administrator of our company file and I accepted.  I did not realise that the my.myob id and password are different to the p/w for the company file.  When I try to log into the company file, it says unable to open company file - this company file is not registered to the AccountRight Live account that you are currently logged in to.  When I use the "forgot password", I get the verification code emailed to me, but when I submit it, I get the same message.

I am the new administrator of the company file as the previous one has left our employment.  No other administrator exists.  How can I fix this?

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MYOB Moderator
2,094 Posts
MYOB Moderator
MYOB Moderator

2,094Posts

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Re: User Access

Hi @Ellemm 

 

Could you please send me your serial number and email address by a Private Message so I can check the access.

Kind regards,
Komal

MYOB Community Support

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