YTD Verification Report not matching summary report.

[ntreloar]

Hi

Can MYOB pls send out the email to all clients to fix the EOFY Payroll verification report as I did not receive it and my MYOB database has an issue due to staff terminations. The summary and the YTD verification report do not match and it appears to be only on the terminated employees.

I am unable to reach any MYOB support staff via phone (currently on hold over 2hrs now).

This is time critical with ATO deadline being tomorrow 14/7/2022.

Thanks

Nadine

[Melisa_D]

Hi @ntreloar, 

Thanks for your post. An update in regards to this has been made on our Community Forum post ETP Finalisations. 

[financehouse05]

Hi Melisa

The post that you are referencing does not tell me how to fix the problem with the ETP issue not showing correctly on the payment summary??

[ntreloar]

HI Melisa

This does not advise how to fix the issue. I'm not sure how our  accountant can help with a MYOB reporting issue. I was advised via the online chat yesterday I would receive an email with instructions to fix. I have not yet seen this email. Can you please forward to me asap.

Thanks

Nadine

[Melisa_D]

Hi @financehouse05, @ntreloar, 

If you're experiencing the below mentioned on the post: 

We've also identified that some customers have attempted an ETP reversal are seeing incorrect figures on their YTD verification report and reported to the ATO. This is occurring for customers that have undertaken an updated event in FY22/23 for an ETP payment in the prior financial year, with a reversal payment date of 30th June 2022.

As mentioned on the Community Forum post our teams are working on a solution for this and they will be in touch with the next steps when a fix is in place. 

[financehouse05]

Thanks Melisa

I have not attempted a reversal.  I am still awaiting a response on how to fix the issue.

[davemac]

The problem with the verification report has obviously been around for at least a few weeks and MYOB still has not done anything about it.

[platinumbaspl]

Ridiculous

Can you please send the report MYOB - cant help but think this has to do with your STP Phase 2 reporting going on hold either.

It is now the 14th of July?

will this correction be sent to all customers or do we just have to work out how to do it ourselves?

[Tracey_H]

Hi @platinumbaspl 

This post on the Community Forum homepage, ETP finalisations, has detailed information on the ETP issues. If you are experiencing a different issue please provide detailed information so that we can assist.

[financehouse05]

Hi Tracey

This link does not explain how to resolve the issue with the ETPs??