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cannot authorise super payment as above limit

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Experienced Cover User WD
22 Posts
Experienced Cover User
Australia
WD
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cannot authorise super payment as above limit

Good morning

 

I am trying to authorise a Super payment but it says "This payment will take you over your limit" which is not the case at all.  I am being sent the SMS verification codes but am unable to enter them.

 

Any help appreciated!

Thanks Elisa

Super.jpg
3 REPLIES
MYOB Moderator Neil_M
9,300 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

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Re: cannot authorise super payment as above limit

HI Elisa ( @WD )

 

Thanks for your question.

 

When the Pay Super service was setup you would have been prompted to choose either a monthly or Quarterly limit. If you have chosen a quarterly limit it pays just to keep a close track of when you make any contributions as the quarterly limit can be consumed quickly if for example, a payment relating to say quarter one doesn’t get submitted until early in quarter two.

 

If you are on a quarterly limit, I recommend checking through your bank statements for this quarter (April – June) just to check if there have been any other superannuation payments for this quarter. If there have been, which potentially is the case if you are getting that error message.

 

Your Pay Super service limit can be instantly updated if the limit needs to be changed by an amount of $10,000 or less. You can find more information about changing your limit on our help article Changing your Pay Super details.

 

Do let us know how you get on with this,



Regards
Neil
MYOB Client Support
Experienced Cover User WD
22 Posts
Experienced Cover User
Australia
WD
Experienced Cover User

22Posts

6Kudos

1Solutions

Re: cannot authorise super payment as above limit

Thank you @Neil_M, didnt account for that! All sorted now Smiley Happy

MYOB Moderator Neil_M
9,300 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9300Posts

995Kudos

1303Solutions

Re: cannot authorise super payment as above limit

Hi @WD

 

Your most welcome, and I’m glad you were able to get that all sorted. It is easy to miss one of those payments particularly if they happened earlier in the quarter and you don’t make the payments with frequent regularity.

 

Please don’t hesitate to post any time you have a question.



Regards
Neil
MYOB Client Support
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