combine employee's cards

[AmarooMandalay]

Hi,

I have accidentally duplicate an employee's card (not knowing it already existed on the system but was inactive), that I would like to combine together. Is there anyways to do that with employee's cards? 

Thanks in advance for your help,

[Komal_S]

Hi @AmarooMandalay 

Employee cards cannot be combined in AccountRight. You will have to inactivate the card that you do not wish to use moving forward. 

[Kaftan]

This doesn't work.  I have the same problem and the first card was made inactive when the employee left the first time.  Even if I take out the super membership # from the old card & de-activate again, the Pay Super is still rejecting the new card.

[Sam_R]

Hi @Kaftan,

Thanks for reaching out. 

Could you please advise if the employee has any pending super payments in the Pay Superannuation/manage payments window from the old employee card? 

[Kaftan]

Hi Sam, 

No there were no pending super payments in the old card.  I needed the problem fixed urgently as the return was overdue so I took the following steps:  (the long way around)

• reversed all the payroll payments that were linked to his new card,
• I made his old card active again and updated information that had changed (i.e. hourly rate, bank details);
• deleted the new card,
• re-entered the reversed pay transactions - which then linked to the old (now current) card;   
• I was then able to submit the “pay Super” report for the last quarter.    

Kind regards,

Kathy

[ElleriO]

So why are we not permitted to combine employee cards?