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I originally had a problem where payslips and invoices appeared to be sent (looking in outbox in Outlook) but weren't being sent. Eventually a MYOB tech advised I needed up repair my version of Office (Office Professional 2010). I did that and invoices got sent correctly. I have now just identified that payslips are still not being sent, yet invoices are. I have tried repairing Office again. No luck. Anyone else had a problem like this? Thank you
If the payslip is appearing in Outlook in the Outbox that would seem to suggest that for some reason Outlook isn’t sending them onwards, even though the MYOB program has passed them on correctly. As that would likely be an Outlook issue you may need to speak with your IT professional to see if they are aware of any reasons why Outlook would be preventing those emails from leaving the outbox.
Although it may not have any effect you could try using one of the system default forms to send a single payslip rather than using any customized form. Potentially speaking the system default forms may be lighter on the system resources than a customized form which could assist with the email going out.