employee self-onboarding and create employee card

[MinEr916]

. self onboarding was sent and completed (employee told me) but I have not received an email to notify.

. manually created the same employee, but does not appear on the card list. thought i may have accidentally hit cancel instead of ok, re-created the card, it says, the id already exist .... which meant i did successfully created first time round, however, the card does not appear on the list.

note:  a previous self onboarding was successful but with the previous setup the employee also had an invite as user, not sure if that had any implication.

thanking you in advance for your assistance, pay run this week.  please please.

[Yanike_S · Accepted solution]

Hi @MinEr916 

Thanks for your post. Could you check if the card is not accidentally marked as inactive? You can select the Show inactive box to check if it appears in your cards list. Also have you tried searching for them via the option Advanced?

You can select View Pending Invites under Employee Self-Onboarding to see the status of the invite you had send to the employee.

[MinEr916]

Hi Yanike,

Thank you for your response.

Checked inactive, not there.

Had gone to view pending invites online (web view), not there the first time (that's about 8 hours after employee told me she'd completed).  When I went in again (while waiting for a 'solution' ... ) it's there, so i added a few bits of info, save .... viola ... it appeared in MYOB.

So, it still puzzles me why the first invite came through like a breeze, clockwork in MYOB.  Second ... thumbs down.

Here's what I don't understand, things are so 'unstable' these days.  Once upon a time, I hardly head to support - when i did, i browsed at what issues were present.  But now, i head into seek help.  

Anyway, thank you very much for your kind assistance.