find transaction in bank feed not working

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ddyy
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find transaction in bank feed not working

1st times on here currently using account right

in bank feeds when transactions match correctly all i do is press the green approve and we are all good and when it doesnt i simply press find transaction and it comes up most of the time now this is no longer occuring 

have i missed something 

these transactions are in the bank register and havent been reconciled 

have spent hours on hold to myob the last few days but no one is answering and im waiting 40 to 50 minutes any help much appreciated

thanks

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Melisa_D
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Re: find transaction in bank feed not working

Hi @ddyy

 

Thanks for your post and welcome to the Community Forum ! Can you please clear your AccountRight cache, once cleared can you try again using the find transaction option.

 

Do let me know how you go. 

Cheers,
Melisa

MYOB Community Support

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