how to reverse a payment

[minghua]

Hi there,

I accidentally closed a sales invoice which has not been paid yet. What should I do? How can I reverse it back to an open invoice? Thank you.

Kind regards,

Sharon Zeng

[Melisa_D · Accepted solution]

Hi @minghua, 

Thank you for your post. You can delete the payment applied to an invoice, you will need to make sure AccountRight preference is set to allow transactions to be deleted. 

Our help article Deleting a customer payment has the step by step instructions on how to do this within your software. 

Please do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[minghua]

Thank you Melisa.