old file already uploaded

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mistyben
Experienced User
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Experienced User
Australia
Experienced User

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old file already uploaded

good afternoon Team

I've been uploading my clients data files for payroll and upgrading to STP2

One client's file already in my online files as some time ago i had to upload it to be fixed

How do I remove this file so I can upload the current one

2 REPLIES 2
CloverQ
9,085 Posts
Former Staff
Australia
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Re: old file already uploaded

Hi @mistyben 

 

If the current file you want to upload is just a newer copy of the existing online company file, you can simply back up the company file, restore it online to overwrite the existing online file. 

 

To check if they are the same file, please open both company files, check the serial number listed under Setup > Company Information, and the Company File ID number under Help > About. If they are the same then they are different copies of the same file, please proceed with the back up & restore. 

 

Please feel free to let us know how you go.

Kind regards,
Clover

MYOB Community Support

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mistyben
Experienced User
51 Posts
Experienced User
Australia
Experienced User

51Posts

63Kudos

0Solutions

old file already uploaded

Hi everyone

Clover's assistance via private message finally solved the problem.  The team had to delete the old 2021.3 file on the cloud so I could upload my latest data file successfully

If anyone else had this problem I suggest you contact Clover 

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