pay run

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oz2c
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pay run

Hi,

 

I have created new staff member and i'm unable to see their timesheets when I do a payrun.

She is active, not terminated, all required information on their profile. her name does not appears.

Any idea as to why?

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Komal_S
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Re: pay run

Hi @oz2c 

 

Generally, the main reason for timesheets not appearing under the Process payroll screen for a specific employee is that their card has been marked as inactive or a termination date has been entered.

 

However, as this does not apply in your case, the next thing to check would be if their timesheet is still listed under Payroll>>>Enter timesheet and if that timesheet is listed and is not greyed out, do make sure that you are selecting the correct pay period start and end dates for that timesheet. This means that the Pay Period Start and End date listed on the screen should match the dates of the timesheets. For example, say you have entered the timesheet entries for 01/04/2018 - 07/04/2018, the pay period start date would be 01/04/2018 and the end date would be 07/04/2018. 


Let us know if the timesheets still don't appear so we can investigate this further.

Kind regards,
Komal

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oz2c
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Re: pay run

Thanks for your reply

 

I've found late last night what the root problem was.

When you set up a new staff member, payment is set to weekly by default. I did not notice it initially.

If you intend to pay your staff fortnightly and one of your staff members is set as paid weekly it won't appears in your fortnightly list of timesheets whatever dates you set for the fortnight

Might be worth it to add this in your help page Smiley Happy

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