"Something has gone wrong" when reversing a payroll transaction

[LeighE]

Hi,

I'm trying to reverse a payroll transaction from this current month and after I've signed in to the ATO and press confirm to "reverse" the transaction, I receive the error message "Something has gone wrong".   

It doesn't happen with any other task.

The error log report is attached for information.

Any assistance is appreciated.

Thanks

Leigh

[Komal_S · Accepted solution]

Hi @LeighE 

If you're using AccountRight Server edition and your file is offline,  recording a negative pay,  as opposed to reversing the existing pay will let you achieve the desired result. 

If recording a negative pay doesn't resolve the issue, then you will need to either stop the services on the server and then reverse the pay or move the file to the local computer and stop services on the local machine and reverse the pay. Once completed start the services again.

To stop services on Windows

1. Simultaneously press the Windows and R key on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.

2. In the Open field, type services.msc then click OK.

3. In the list of services, look for all services starting with MYOB

Note that you may have different services starting with MYOB depending on the versions you have installed.

4. Right-click on each of the services and choose Stop.

5. The service will now no longer show "Started"

You can now open AccountRight to reverse the pay. 

To start services on Windows

1. Simultaneously press the Windows and R key on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.

2. In the Open field, type services.msc then click OK.

3.In the list of services, look for all services starting with MYOB

Note that you  may  have  different services  starting  with  MYOB  depending on  the  versions you have installed.

4. Right-click on each of the services and choose Start.

5. The service will now show "Started" 

This is something that has been raised with the product development teams already and the above method is a workaround till we have a permanent fix for the issue.

Let us know if you any questions on this.

[LeighE]

Hi @Komal_S 

Thanks so much for the reply.

Yes I'm on Server Edition offline, so I just recorded a negative pay and it fixed it.

I was a tad nervous going with the second option.

Thankfully the negative pay worked.

Thanks again
leigh