Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
October 2020
October 2020
Hi , can someone please help. I have changed an employees Super company as they requested. however some old funds are coming back into our account. When i did the correct reversals etc, how can i check money is now going to correct Super fund, as it seems to keep coming back into our account. When i look at report , the headings are " date / payroll cat/ employee name/ superfund. Under the "payroll cat," the super fund i still displayed as inccorrect/old name. under "Superfund" is displays the correct / new super fund.
where is the money going ?
thanks
Stone
Solved! Go to Solution.
November 2020
November 2020
Hi @STONE
The super funds are disbursed to the fund connected to the employee under Cards List>>Employees>>Payroll Detail>>Superannuation. Therefore, if you have the correct super fund details here, the amount should go into the new fund. The previous payroll transactions should also have the new super fund associated for this employee.
Let me know if you have additional questions on this.
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
November 2020
November 2020
thank you Komal, MLC keep returning super funds to our account for one employee., even after I have updated card, like you advised( I knew this), to CBUS, . I reversed the whole Old file, ( all employees) and then just paid again to one employee, to CBUS. is the file still picking up old info of MLC or is sending to CBUS. where is the super section can i check bank account / name where funds are being re-sent. i have done this 4 times, now. thanks
Stone
November 2020
November 2020
Hi @STONE
So I can check why this is happening, can you please send me your serial number and following screenshots by a Private Message:
1) Superfund linked to the employee ( Cards List>>Employees>>Payroll Detail>>Superannuation)
2) The superannuation fund details ( Lists>>Superannuation funds>> Open the superannuation fund )
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
November 2020
November 2020
Hi Komal, thank you. see attached. this is now very urgent, as the employee tells me , no money has been receievd into his new super co. CBUS. please help. thanks.
November 2020
November 2020
Hi @STONE
As discussed through our private conversation, the funds are now linked correctly. If the money returns back or there are any other issues, please let me know so I can advise accordingly.
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
3
|
276
|
|||
3
|
780
|
|||
0
|
584
|
|||
12
|
2086
|
|||
3
|
1850
|