super not accuring

Experienced Cover User
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Experienced Cover User
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super not accuring

When processing payroll super is not calculating. I have checked to see if categories are exempt but everything is set up properly. We have noticed that this issue has occured from the beginning of the financial year.

How can we fix this issue?

MYOB Moderator
39,388 Posts
MYOB Moderator
New Zealand
MYOB Moderator




Accepted Solution Solved

Re: super not accuring

Hi @awpmnsw 


Superannuation is calculated on a month by month basis based on the calendar month. This does mean that if there is a change to the payroll superannuation or an incorrect amount has been calculated on an employee's pay in the superannuation amount prior in the month, an automatic adjustment is done to get it to be the desired calculation for the calendar month. As a result, it may appear that AccountRight is incorrect calculating for that particular pay but it is calculating for the full calendar month as intended.

I would recommend checking out the third post on Superannuation not calculating correctly in AccountRight 2020.2 which explains how automatic adjustments work and how you can see the calculations amounts including an example.

If you are still requiring assistance with this topic, getting the following screenshots would be what we require to assist with that situation:

  • The Superannuation Category Information - Payroll>>Payroll Categories>>Superannuation>>Choose the desired superannuation category
  • A note of any categories you have exempted from the superannuation category - within the Superannuation Category window select the Exempt button
  • The pay where superannuation is appearing incorrectly
  • The pay history for that employee for the pay month of the pay - Card File>>Cards Lists>>Employee>>Choose the desired employee>>Payroll Details>>Pay History (left-hand side) and Show pay history for that particular month.

Kind regards,

MYOB Community Support

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