timesheets not processing correctly

[njernda]

Our company pays approx 100+ staff using timesheets. Each week a different number of timesheet days are omitted from the pays for different employees. I cannot find a cause or common link.

Examples...

Week ending 3 Mar 2019 - 8 employees had missing hours including my own pay which recorded 22.5 hours (37.5 hours on timesheet).

Week ending 10 Mar 2019 - I sat with payroll officer and it worked perfectly!!

Week ending 17 Mar 2019 - No hours processed for anyone!!! Tried 3 times!

Timesheet processing is unreliable to say the least.

(Please tell me there is a known bug which is being fixed).

[njernda]

Our company pays approx 100+ staff using timesheets. Each week a different number of timesheet days are omitted from the pays for different employees. I cannot find a cause or common link.

Examples...

Week ending 3 Mar 2019 - 8 employees had missing hours including my own pay which recorded 22.5 hours (37.5 hours on timesheet).

Week ending 10 Mar 2019 - I sat with payroll officer and it worked perfectly!!

Week ending 17 Mar 2019 - No hours processed for anyone!!! Tried 3 times! Had to enter manually.

Timesheet processing is unreliable to say the least.

(Please tell me there is a known bug which is being fixed).

[Neil_M]

HI @njernda 

If information wasn’t showing after the import of timesheets, then one of the first things to check would be the import file itself. As this is the information being imported, if it was missing information then it wouldn’t be imported into the company file.

[njernda]

Thankyou for the feedback.

The import file is 100% accurate.

Also, MYOB confirms the correct number of records imported every time.

In the example of my own pay being short, there were 5 identical records (1 for each day of the week) and only 3 of them got processed.

[TingSpace]

@njernda 

Hey there!

Something I discovered not too long ago was that when we imported the Timesheets it was imported, however not all of them were selected for processing when we went to Process Payroll.

Because they weren't selected there, they didn't get added to the pays. Could you just check if this is the case? IE: the data imports and you can see them in Process Payroll's first window at the very least

This can see if it was related to the same thing I worked on

[njernda]

Hi TingSpace,

Thanks for the suggestion. Unfortunately it is not the case.

Advanced Filters has ALL employees selected.

Even selecting an individual employee for processing brings nothing from the import.

[njernda · Accepted solution]

Setup option 'I use timesheets for Payroll' had been unticked by a non-administrative user.

Would be nice is setup could be locked down to selected users.

2 calls to MYOB support and triage couldn't point me to this solution.

[TTASK]

Our payroll this week just randomly decided to pick it's own dates. Even though the date range was selected correctly, it omitted the first 2 days of the week and randomly put in one day from the next week. Now I have to re-do payroll for most of our employees who worked the first 2 days of last week!