Attempting to use Online GST

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MikeP38
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Attempting to use Online GST

Have attempted to post current GST online to IRD with no success. Just get the message as attached . Waited for 15 mins. 

Release and version details attached.

GST attempt 04_08_2021.PNG
Release Version.PNG
5 REPLIES 5
Yanike_S
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Re: Attempting to use Online GST

Hi @MikeP38 

 

Thanks for your post.

 

I am sorry to hear you are having issues loading the GST screen. I am not aware of any outages with the IRD at the moment. Our developers are aware of this happening when there is not an outage and are looking for a fix.

 

In the meantime, signing out and enabling the single sign on before logging in again has allowed some users to have the report load correctly.

 

Let me know if this works for you!

Kind regards,
Yanike

MYOB Community Support

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MikeP38
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Re: Attempting to use Online GST

Hi Yanike

Really appreciate your reply.

Two things have no idea how to "enabling the single sign on" plus gave up and submitted GST return manually.

Would appreciate knowing how to enable single sign on. Will do this next time.

 

Regards

Mike

Yanike_S
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Re: Attempting to use Online GST

Hi @MikeP38 

 

To enable the single sign on, you tick this option:

 

If this option does not appear when you log in, it indicates you have already enabled this option. 

Kind regards,
Yanike

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MikeP38
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Re: Attempting to use Online GST

Hi Yanike

 

I still fail to grasp what I tick !

Do you mean the "Link this User ID to my.MYOB account" ????

 

Regards

Mike

Yanike_S
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Re: Attempting to use Online GST

Hi @MikeP38 

 

Yes, ticking that option (Link this User ID to my.MYOB account) has helped other users in the past. However, in saying this, if you don't see this option, it means you have already enabled this in the past.

Kind regards,
Yanike

MYOB Community Support

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