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Bank feeds

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brickyc
2 Posts
Cover User
New Zealand
brickyc
Cover User

2Posts

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Bank feeds

Have tried several times today and no bank feeds downloading from Westpac

3 REPLIES 3
Experienced Cover User Bluewave
51 Posts
Experienced Cover User
Australia
Bluewave
Experienced Cover User

51Posts

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Re: Bank feeds

I can't get anything from CBA either.  It says "no new transactions" but I know that isn't correct.  Hopefully will sort itself out by Monday.

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Experienced Cover User Nifty
16 Posts
Experienced Cover User
Australia
Nifty
Experienced Cover User

16Posts

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Re: Bank feeds

I also tried yesterday and again today without success.  The result on each occassion was the notification of "unable to connect" after considerable delay which we have had on many occassions and on each it has turned out to be a time out due to MYOB not responding either due being down or unsufficient bandwidth to handle the traffic.  it has never turned out to be a bank issue albeit they may be late issuing the data. On the secondlast weekend before xmas during peak trading times, if this is the case AGAIN it is unacceptable.  If service on servers is being undertaken or there is a breakdown - a warning would be appropriate.

MYOB Moderator Hayden_B
5,988 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5988Posts

961Kudos

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Re: Bank feeds

Hi @brickyc@Nifty@Bluewave

 

I've checked in with the team on this issue and it looks like there was problems on our end with processing the data for AccountRight files and this did not being processed on Saturday just like you report.

 

This is currently being re-processed today and you should see all the latest transactions in your files later today.

 

We do apologise for the delays with this.


Cheers,

Hayden
MYOB Product Analyst

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