GST Cash report - No information to display

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Experienced Cover User
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Experienced Cover User
Australia
Experienced Cover User

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GST Cash report - No information to display

I'm trying to run both GST (Summary - Cash) report and GST (Detail - Cash) report for last quarter : 01/10/2019 to 31/12/2019 and the blue information box comes up with :

 

There's no information to display.

Try changing the filters and then run the report.

 

The GST accrual report works but we've always reported on Cash basis and I have no filters on.

 

Quarterly BAS needs to be submitted next week. Looking forward to a solution before then...

Thanks

 

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Re: GST Cash report - No information to display

I am having exactly the same issue and can't see any information in GST cash reports.

 

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MYOB Moderator
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Re: GST Cash report - No information to display

Hi @Accounts-FCA , @Disee1 

 

GST Cash reports can fail if in the date range selected for the report, there is a General Journal entry without a tax code in the first line. Running report where there is no Journal entry with this issue will allow report to run correctly. This is something that the product development team is aware of and are working on releasing a fix for it in the next update.

 

In the meanwhile, as a temporary workaround, you can narrow down the date that the transaction actually is in by selecting smaller date ranges on the GST Detail Report until you narrow it down to one day. Find the General Journal and enter in missing tax code if general journal is within file current financial year. Once you have tax codes entered in the first lines of the general journal, reports would display information. 

 

Feel free to post should you have other queries. 

Kind regards,
Komal

MYOB Community Support

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Partner
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Re: GST Cash report - No information to display

Hello, we have a client who has recently upgraded to MYOB 2020.1, and is experiencing this problem. Has it been resolved? They have rung the help line and were told this will be fixed in the next update, so if that's the case, when is the next update due?

Many thanks, Lisa

 

Lisa Barraclough
MYOB Certified Consultant
SOLUTION MANAGEMENT
Gain control over your business
www.solutionm.co.nz

lisab@solutionm.co.nz
Phone 09 446 1204
Fax 09 446 1205
Mobile 027 447 6972
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MYOB Moderator
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Re: GST Cash report - No information to display

Hi @L_Barraclough 

 

Thanks for your post. Currently this issue is outstanding in 2020.1 and 2020.2. Unfortunately I am unable to give a timeframe for when this will be resolved. In the meantime, the workaround is to make sure there are tax codes in all General Journal lines.

 

We do apologise for the inconvenience caused by this.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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