MYOB Reports attached as pdf
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Business said
What can we call you?
You said
#
Business said
Let's get started. What’s your Client ID? This can be found at the top of your invoice, and is a number between 4-8 digits. If you’re not sure, enter '#'
Business said
Welcome to MYOB! Please note: A transcript of this chat will be stored for record and training purposes. You can see our privacy policy for more information: https://myob.com/au/privacy-disclosure-statement
You said
Yes
Business said
Would you like to restart your chat session?
You said
?
You said
hello??
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??
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?
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?
You said
is there a way to copy my conversation here?
You said
see above - you are about the 15th person I have been palmed off too
Business said
Hi! Thank you or your patience. Welcome to MYOB Livechat, my name is Di. Just for account verification please confirm the following details, so I know that I have the right account: Full Name: Business Name: Client ID: Serial Number: Email Address:
Business said
Hi, thank you for waiting. Since there is no any error message you're getting on your end, and it's regarding the Additional employer Super Contributions, as much as I wanted to assist you with this one, this issue is out of my scope. I'll have to Transfer the Chat over our Payroll Department, please stay connected. Thank you.
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?
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how do I copy this conversation?
You said
no this is not the issue - that is salary sacrifice, im talking about addition employer super contributions as you can see from the screen shots I sent you
Business said
Since there is no error message please check the link related to your W1 concern, https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/W1-showing-Reportable-Employer-Super-Cont...
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hello?
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?
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No error message just wondering why W1 is reduced by additional employer super paid?
Business said
Upon checking the previous conversation from different representative, I just want to Clarify and confirm that your concern is regarding reports wages on the BAS is that correct? Are you getting any error message on your end?
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please see above
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you are about the 10th person assisting - this is getting quite ridiculous...
Business said
Hi! Thank you for your patience. Welcome to MYOB Live Chat. My name is Ley. For me to be able to assist and pull-up your account here on my end can you provide me the following details? Full Name: Business Name: Client ID or Serial Number: Email Address:
You said
but then, not but they
You said
but they it won't appear on the income statement as an additional employer contribution?
Business said
It did shows to be an employer additional contributions , can you please check if the ATO reporting category is set as RESC (Reportable employer super contributions) having it set to this category will deduct from W1 field in the GST Return Report. Change the ATO reporting category for employer additional contributions to anything other than RESC and then it will deduct from W1 field in the GST Return Report.
Business said
Thank you for clarifying me on that matter, once again please let me check and get this concern of your be resolved. Please allow few more minutes for me to check.
You said
but yes to all rest
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we don't use pay super
Business said
Just to confirm, you pay additional employer super for 2 employees and the additional super reduce the w1 figure when you are preparing BAS even the figures are right in your pay super, is this correct?
Business said
I do apologize for the inconvenience. Allow check into your concern , just for a moment please.
You said
please see above - you are the 4th or 5th person I have been forwarded to in 4 hours
Business said
Hi! Thank you or your patience. Welcome to MYOB Livechat, my name is Di. Just for account verification please confirm the following details, so I know that I have the right account: Full Name: Business Name: Client ID: Serial Number: Email Address:
You said
no please don't send me back to payroll they can't assist
Business said
Thanks for being so patient with me working through this. This really need an expert. Please keep the chat window open and someone from our Payroll live chat support team will be with you in a tick. They'll all have all the background so there'll be no need to repeat yourself. Well get this sorted.
You said
do you not know what my issue is?
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as per previous screen shots
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It is the W1 figure that I am concerned about - not reporting correctly
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The income statements seem correct
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that article does not help, its not salary sacrificed super - it is additional employer super
Business said
Please check this helpful article https://community.myob.com/t5/End-of-Financial-Year-EOFY/Salary-Sacrifice-Problem-with-STP/m-p/66515...
You said
as per the screenshots already previously sent
You said
the Gross wages reported at W1 is gross wages minus the additional employer super?
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the PAYG withholding is correct
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Please read my previous coversation, the last two payroll officers couldn't asssist
Business said
If you're referring to the prefilled BAS in Prepare BAS or IAS, these fields are prefilled according to the pay items selected in the W field set up. To check this go to Prepare BAS or IAS and click on Settings. Make sure all applicable pay items are selected in the W fields and then click on Update from ledger to refresh those fields. If you mean the GST return report in Reporting>>Business reports, check that Monthly PAYG Withholding is not selected.
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I can't see any issue on the community notice you indicated above
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me
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Surely you can talk to each other and assist met
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I KEEP GETTING FLICKED BETWEEN PAYROLL AND WHOEVER YOU ARE?
Business said
Thank you for your patience and understanding. I am not a payroll expert. However, can you check this guide if it may help as it has the similar issue: https://community.myob.com/t5/MYOB-Business-Essentials/PAYG-issues-on-BAS/m-p/799469
You said
I have been on this for 3 hours, surely you have better service than this?
Business said
Hello! Thank you for your patience. My name is Glazel. Please bear with me as I read the previous conversation.
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isnt the chat open?
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?
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I believe it is an issue for both departments
Business said
I apologize for that, but we have designated department about each issue, and you were incorrectly transfer by the last representative, so I need to transfer you to the correct department. Please open the chat and I will transfer you to the department who can help you. Thank you!
You said
the link you sent is about pay super - which has nothing to do with the issue
You said
but there is a problem
You said
you may have to correct this issue together yourself and a BAS specialist, instead of just palming me off to a BAS specialist
Business said
Great! If it's correct it means, there is no problem with your super.
You said
I have already followed they links and beleive it is correct
Business said
To check for the setup of super, please follow this link http://help.myob.com/wiki/x/aaxqAg.
Business said
I already view that however we are not train for that.
You said
its not about GST, it is about report the wages on the BAS
You said
screenshots already sent above
Business said
Can I have a screenshot of it?
Business said
As I check on the screenshot you sent, we are not handling GST. But sure, we can check your set up for super.
You said
the additional employer super paid may not be set up correctly?
You said
It could be a payroll problem?
Business said
I apologize for that; you were incorrectly transfer to payroll. But since there is no problem with your payroll and super, I need to transfer you to the correct department since we are not train for BAS.
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?
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Its not accountright and I was transferred to you, you were suppose to be the expert?
Business said
Looks like I'm going to need to bring in the experts. Please keep the chat window open and someone from our Account Right live chat support team will be with you in a tick. They'll all have all the background so there'll be no need to repeat yourself.
Business said
Thank you for confirming, one moment I will just check it here.
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I believe so yes
Business said
And for added confirmation, the problem is with your BAS and not with the payroll or super?
You said
yes
Business said
Just to confirm, you pay additional employer super for 2 employees and the additional super reduce the w1 figure when you are preparing BAS right?
You said
ok
Business said
Hello there – Welcome to MYOB Live Chat! I appreciate your patience, you are chatting with Jols. Before we start, please give me a few minutes to review the conversation that you had with the last representative. Thank you!
You said
its been over an hour?
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?
Business said
They should be able to read the whole conversation. Thank you so much again for your patience. Let me transfer you over now. Have a great day!
You said
ok will I have to resend all this info or will the new level two person read this?
Business said
Hi Andrew, thank you so much for these information. Upon checking the issue further, I found out that I need to transfer you to our level two who can assist you better with these concern. Currently the wait time is approximately 48 minutes. If you to do something, just leave the chat box open and check it from time to time. Thank you so much for your patience.
Business said
Thank you so much for these information. Let me look into it.
You said
So W1 should be $37500, not $35437.50?
Business said
I do apologize but I don't have an access to that.
You said
can you look at the client yourself?
Business said
I understand. Can I have screenshots of the W1 report and the superannuation that was processed? As well as the details in the category for the additional super. Thank you.
You said
its contribution type is Employer additional (expense)
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its not
Business said
I understand, and you set up the additional superannuation on the Superannuation category, right? Its shouldn't be added on the deductions tab.
You said
The reportable additional super seems to reduce the W1 amount of the BAS?
Business said
Great, thank you so much. Let me clarify this one. Just for a moment please.
You said
yes
Business said
Hi Andrew, I just want to clarify something. The only issue that you are currently having is the W1 figures, right? No issues with the payroll reports?
Business said
Hi Andrew, I'm still looking into this. Please wait for a little bit more. Thank you.
Business said
I do apologize for the inconvenience, Andrew. Let me check into your concern. Please wait for a moment.
You said
I pay additional employer super for 2 employees, why does the additional employer super reduce the W1 figure when we prepare the BAS?
Business said
Thank you so much, Andrew. How can I help?
You said
Andrew
Business said
Thank you so much for these information. May I also know your first and last name?
You said
my phone is
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Serial No
You said
Client im looking at is Pty Limited
You said
Hi
Business said
Hi there, welcome to LiveChat. My name is Jamie. Thanks for the background. Just so I know I have the right account, could you please confirm your: Business name, Address and a Contact number for the account?
Business said
Thanks! Let's get you through to the Payroll team.
Business said
Do you need to activate or confirm your file? Check out https://help.myob.com/confirmation
You said
payroll and bas
Business said
What can we help you with today?
You said
existing
Business said
Are you a "New" customer, OR an "Existing" customer?
You said
.com.au
Business said
What's your email address, yes?
You said
yes
Business said
What can we call you?
You said
#
Business said
That doesn't look like a valid client ID. Please try again.
You said
additional employer super
Business said
Let's get started. What’s your Client ID? This can be found at the top of your invoice, and is a number between 4-8 digits. If you’re not sure, enter '#'
