Major disappointment in senior management

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Contributing User
5 Posts
Contributing User
Contributing User




Major disappointment in senior management

I have been patiently waiting since last Friday to enter my company data and have been following these threads. Yes, many of us are tearing our hair out and envious at the moment of those who have made the switch due to these type of problems with MYOB.

I have been a loyal supporter of MYOB and one of their first users since they started offering their software many many years ago and am almost at the end of my tether.

With such an upgrade and those with current deadlines, it is incomprehensible that management did not deploy weekend IT specialists even if they were paying double or triple time rates so that everything was resolved first thing this morning - if they couldn't have fixed over the weekend. Seems like checks and measures are an unknown phrase to senior management.

For a company that touts understanding small businesses, I wonder if they realise that many including me have to do my accounts after hours during the evening and weekend.

I wonder if management took into account how many customers they will likely lose as a result of not acting more swiftly to resolve this issue, as I'm sure the cost to acquire the same number of customers who will go to a competitor will be way higher than having measures in place for weekend and round the clock disasters such as this one.  

Super User
526 Posts
Super User




Re: Major disappointment in senior management

Agree completely. I tried to kudos this but reached my 30 a day limit earlier this morning. Soooooo glad I didn't let my clients leave Classic years ago. Saved them heaps of time and $$$$$$.




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