No statements sent out automatically this month

[NicSped]

Myob normally sends statements to all my customers that have invoices owing on the 3rd or 4th of the following month, regarding the previous month. This month no statements have been sent out, regarding September. Why?... 

[tashs]

I'm having the same issue. Have you resolved it at all?

[NicSped]

No, no resolution. So we have had no statements at all sent out this month. Very frustrating.

[Tracey_H]

Hi @NicSped and @tashs 

Apologies that we haven't replied to you yet. I've checked with our specialist team and we're not aware of any issues with unpaid invoice summaries being sent this month. If your summaries haven't sent I'd check that there hasn't been any changes to the set up and they are still turned on: Setting up unpaid invoice summaries

It's not possible to resend unpaid invoice summaries so you will need to send manual statements.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[JonesandCo]

I also posted about this issue but have not had any response.  Has this resolved for you?

[tashs]

No I have not. I'll contact them again via this thread and see what they can do. Im just doing it manully at the moment

[tashs]

Hi Guys,

This issue still has not been resolved and it appers there are others still having this issue. Are you able to look into it and try to fix the probelm.

Thanks

[heirloom]

Is MYOB able to advise if this issue has been fixed or how we can fix it.  statements used to be sent out automatically, now we have to send out manually every month - What has changed??

[tashs]

HI,

Im still having this issue. I have checked everything is set up correctly as advised. I wish they would advise what the issue is and resolve it.

[JonesandCo]

I am also continuing to have this problem. It is VERY annoying!!  MYOB - where is your response???