Online BAS lodgement issues

[JenineHarris]

I Have not been able to lodge my BAS online for several weeks now and it is due tomorrow. 

I just was on hold for MYOB for 25 minutes, spoke to someone who I thought was going to speak to the technical department, but has put me on hold for another 36 minutes????  I would not have agreed to that.  I can't spend almost 1 hour on hold when I pay you people almost $200 per month for 3 licences.

Can someone help me with this online now, whilst I sit here on hold for a technical person to answer me!

[Tracey_H]

Hi @JenineHarris 

Sorry to hear you're having problems lodging your BAS. If you can tell me what happens when you try to lodge your BAS I'll be happy to help. What error are you getting? If you are trying to lodge in the desktop version of AccountRight can you please try lodging through the browser version.

Please let me know how you go.

[JenineHarris]

Hi Tracey

this is the message I am now getting:

We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later.

With lodgement due tomorrow this is a problem?  Has MYOB notified the ATO?

When will this be resolved?

Thanks

Jenine

[Tracey_H]

Hi @JenineHarris 

Can you please reload the activity statement by following the steps given below:

1. Check the date the data was last updated.
2. Click Update from ledger.
3. Confirm the date has updated.
4. Continue to lodge the return.

If that doesn't resolve the issue can you please try lodging your BAS through the browser as explained previously. 

[JenineHarris]

Hi Tracey

I can't get to that point.   The last BAS available online is June's BAS.  The September BAS isn't appearing, as said in the error message I am getting and sent to you in the previous message.

I don't know where to find the update from ledger button?  The bit that you have circled appears when you can get into your BAS file - I don't have an option to lodge September BAS at all?

Thanks

Jenine

[Tracey_H]

Hi @JenineHarris 

Apologies, we have been advised by the ATO that they are experiencing an issue on their end. The ATO are investigating and there will be delays with BAS lodgements until this is resolved.

This incident has only started this morning so wouldn't be the cause of your not being able to lodge for the past few weeks. Once the ATO incident is resolved, let me know if your still having problems so we can work out why your file isn't connecting.

[JenineHarris]

Hi Tracey

thanks for the update, but how will I know when the ATO has resolved its issue to know if I am still having different connection issues?

Thanks

Jenine

[Tracey_H]

@JenineHarris 

Hi Jenine

I'll update this post when the ATO let us know it's been resolved. It might be worth it if you try every so often if you can, hopefully it will be resolved quickly and you won't have any further issues.

[JenineHarris]

Hi Tracey

that sounds good, many thanks for your help.  I will let you know if it resolves itself also.

Kind regards

Jenine

[Tracey_H · Accepted solution]

@JenineHarris 

Hi Jenine

This has been resolved now. If you're still having problems can you try those troubleshooting steps I provided previously and let me know how you go.