Partner Zone

unable to print receipts for payment

Jodywallace
2 Posts
User

2Posts

1Kudos

0Solutions

Solved: Go to Solution

unable to print receipts for payment

Can i please have some help with our system? I am unable to print receipts for payment i have just put through. 

 

Last four digits of our serial number is 5012 and company file ID is 1.

6 REPLIES 6
Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

5,411Posts

508Kudos

800Solutions

Accepted Solution Solved

Re: unable to print receipts for payment

Hi @Jodywallace 

Welcome to the Community Forum!

 

We have run some scripts on our end to fix this issue. Can you please log out of the file, log back in and check if you're now able to print the receipts. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Jodywallace
2 Posts
User

2Posts

1Kudos

0Solutions

Re: unable to print receipts for payment

Hi Komal

 

Thanks for the prompt help, all is working now Smiley Happy

StormB
3 Posts
User

3Posts

0Kudos

0Solutions

Re: unable to print receipts for payment

Hi,

I am unable to print receipts for some sales payments.

Also, I am still unable to print cheques from pay liabilities at the end of the month.

Can you please assist?

Cheers,

Storm.

Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

5,411Posts

508Kudos

800Solutions

Re: unable to print receipts for payment

Hi @StormB 


We can run the scripts to fix the receipt printing issue, please send me your serial number and company file name by Private Message, and I'll arrange that.


Regarding your query of not being able to print cheques from the Pay Liabilities window, this is something that our teams are aware of and working on finding a permanent fix. In the meanwhile, enter the transaction as a purchase, make a payment, then print the cheque.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

ATConstructions
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

2Kudos

0Solutions

Re: unable to print receipts for payment

Hi 

I'm also having the same issue.  I can't print receipts.  How do I pm you.

Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

5,411Posts

508Kudos

800Solutions

Re: unable to print receipts for payment

Hi @ATConstructions 


Please try now and you should be able to send me a message. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post