Duplicate STP finalisation in MyGov

[deannabaladv]

HI I have lodged the STP finalisation using AR live and my client's employees  are reporting that they have 2 amounts showing in their MyGov accounts . One is correct and is showing as tax ready. The other is the same amount ( the correct amount for the year) but is showing as not tax ready. I am assuming 1 is calcualted from the STP lodgements for each payroll and the other has uploaded as a result of the payroll finalisation. Can anyone help as to why this has happened and how this can be fixed. Thanks
Deanna 

[Komal_S]

Hi @deannabaladv 

Apologies for the delay in response. 

The 2 amounts in MyGov account generally mean that one of them was carried across from a previous software or due to a partial STP lodgement from another serial number that was not completed. Therefore, the first thing to check would be if something like that has happened. If yes, the year to date amounts from the incorrect lodgements would need to cleared and reported so that the correct tax ready amount is shown.