MYOBCommunity
Partner Zone
|
|
Partner Zone

2FA becoming compulsory - but what about those of us who have no mobile signal

Experienced Partner Beach
66 Posts
Experienced Partner
Australia
Beach
Experienced Partner

66Posts

86Kudos

0Solutions

Solved: Go to Solution

2FA becoming compulsory - but what about those of us who have no mobile signal

Hi MYOB,

 

2FA becoming compulsory is all well and good for the folks who live where they get mobile reception.  I am one who doesn't get reception unless I go out into my garden.  No, we don't live in a very remote location. We, like many other Aussies, live in a large community of over 3000 people that don't get looked after with regards to mobile coverage or even TV coverage.  I would love some of you city slickers to actually visit some regional areas in Australia and find out what we put up with all day, every day!

6 REPLIES
Partner SB_Systems
90 Posts
Partner
Australia
SB_Systems
Partner

90Posts

66Kudos

13Solutions

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

Hi @Beach,

 

The 2FA codes are generated off of a unique key (which is the QR Code you use to add the token) and the current time. Internet access is only required to generate the QR code, which you then photograph to your phone. Internet access is not required to generate the actual soft token codes. Alternatively, you can also use a Windows soft token, like WinAuth, if you don't want to use your mobile device.

 

We support a LOT of regional clients, so I can safely say I feel your pain.

 

Cheers!

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
MYOB Moderator MattN
684 Posts
MYOB Moderator
Australia
MattN
MYOB Moderator

684Posts

81Kudos

85Solutions

Accepted Solution Solved Solution

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

Hi @Beach

 

Thanks for your post!  it's a great question!

 

Firstly, as someone who grew up in a small country town (around 120 ppl in the town itself), I know what you means about Mobile phone coverage, TV reception and Internet Access!  We ONLY managed to be able to use our mobile phones if we went outside, and only on a good day, if we can get a signal to to mobile phone towers in neighbouring towns.

 

But rest assured, the Authenticator apps on mobile phone use a timing and a GPS signal - so long as the time on your phone is accurate, you will be fine!

 

 

We do recommend that you have your mobile phone set to get its time for your network provider - so at least when you are in an area of mobile coverage, the device will make sure the time is correct.

 

Hope this helps to explain - if you have any more questions about 2FA, don't hestitate to ask!  it's certainly a hot topic at the moment! Smiley Happy


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
Experienced Partner Beach
66 Posts
Experienced Partner
Australia
Beach
Experienced Partner

66Posts

86Kudos

0Solutions

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

How come then that if I do a super payment I have to go outside to get reception before I get the key?

MYOB Moderator MattN
684 Posts
MYOB Moderator
Australia
MattN
MYOB Moderator

684Posts

81Kudos

85Solutions

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

That shouldn't be the case.

 

Authenticator apps work by typing a unique device (using the QR Code, or other code from your phone) to tie it to our system.  

 

The app will then generate a code based entirely on the time on your device and that code is provided, and our system uses the time and the code (as well as your original "Device" code) to verify.

 

If the time is incorrect on your device, that will cause the code to be incorrect - however, I've never seen an app not generate a code with no signal.

 

Which particular app and phone are you using?  


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
Experienced Partner Beach
66 Posts
Experienced Partner
Australia
Beach
Experienced Partner

66Posts

86Kudos

0Solutions

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

Thanks Stewart,

 

I might take a look at winauth

 

cheers,

Liz

Contributing Partner sachin
8 Posts
Contributing Partner
Australia
sachin
Contributing Partner

8Posts

8Kudos

1Solutions

Re: 2FA becoming compulsory - but what about those of us who have no mobile signal

The Email authentication would be great which is coming very soon

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post