AE Intranet not opening .pdf and .xlsx

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CrosscorpDarren
1 Post
Cover User
Australia

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AE Intranet not opening .pdf and .xlsx

Hello,

 

I am having a difficulty with AE Intranet. When I try to open a pdf or a xlsx file they are opening in Internet Explorer and not adobe or excel.

 

I have disabled all of the adobe add-ons in Internet Explorer as has been suggested in a similar post but have had no luck.

 

Opening a Word document in AE intranet will open correctly in Word.

 

Does anyone have any thoughts?

 

AE is 2017.0 ver 5.4.24.137

IE is ver 11.608.15063.0

Wondows is 10 Pro

 

Thank you

 

Darren

1 REPLY 1
Contributing Partner Peter-JaqStan
7 Posts
Contributing Partner
Australia
Contributing Partner

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Re: AE Intranet not opening .pdf and .xlsx

HI Darren,

 

We have similar issue however when openign the document IE prompts on the task bar but if you click it then the document opens in whatever the correct program is (excel, Adobe etc.)

 

I was told it is something in the coding. SO while it is quirky the documents do still open when you click the  the IE prompt. The problem can be that sometimes the flashing prompt is not clear or hidden by a window which does become annoying.

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