AE - system release has stopped working

[siaxsupport]

Hi Guys,

My client is having issues in MYOB AE - Tax.

When they open a document in Tax, please see screenshot attached. the document opens ok.

<MattN: image removed as it contained sensitive client information>

Then if i proceed to print the document it crashes AE with the screenshot attached. 

 

I can't print this document at all. However if i open a different document and follow the same procedure, no issues. It's specific to this document and 4 or 5 others. 

Need assistance with this if possible?

Mark - Siax Computing 

[SB_Systems]

Hi @siaxsupport,

I recommend you remove that image ASAP and replace it with one that doesn't have client information in it.

[siaxsupport]

Sorry the image was accidentally selected thank you for removing.

[Helen-Z]

Hello @siaxsupport

Thanks so much for your question, and my apologies that you didnt get a response sooner.

There is a setting we can check on your machine if System Release is crashing. If you have not already done so, I would recommend giving our support team a call on 1300 555 666 to follow up the issue.