AE tax Error V17 in Tax2017

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Partner RAY1
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AE tax Error V17 in Tax2017

We have today updated AE tax 2018 .

We have tried to lodge a few individual tax returns 2016/17 under tax 2017   but have an error message V17 Mandatory tag and value not present family name (Front cover) ; Please advise .

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MYOB Staff Post Helen-Z
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Re: AE tax Error V17 in Tax2017

Hi @RAY1

 

Thanks for your question and welcome to the MYOB Community Forum - my apologies on the delay in response.

 

If you haven't already followed up the issue with the Support Team, the V17 validation error in Tax 2017 and Tax 2018 is a known isssue with the software. There is a workaround in place that involves modifying the family name, refreshing the return, then changing the family name back to what it should be before refreshing the return again.

 

If you would like more information, you can find it at the KnowledgeBase article relating to V17 Family Name, otherwise you can give our support team a call on 1300 555 666.


Regards,

Helen
Tax Support Specialist
MYOB Australia Pty Ltd
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